Avaya Holdings Corp., a California-based global business communications company, acquired Spoken Communications, an innovative contact center as a service (CCaaS) provider that uses speech recognition technology to automate processes in call centers. Faegre Baker Daniels served as lead counsel to Avaya on the deal.
The acquisition allows Avaya to migrate its robust global customer contact center directly into the cloud, advancing its goal of becoming the world’s preeminent cloud-based contact center service provider. Avaya will also enhance its products and services through the integration of Spoken’s proprietary and conversational artificial intelligence technology.
The deal required cross-border due diligence and negotiations, as well as extremely in-depth intellectual property due diligence, because Avaya’s entire business is software-based. As a result of the transaction, Avaya gained control of more than 170 patents and patent applications.