Indianapolis’ 12 golf courses were historically managed using a patchwork system of operational oversight. The result was a group of golf courses that were plagued by substandard facilities, depreciating assets and unsatisfied customers. And, for many of the prior 48 years, the City had subsidized the courses – a process that pulled funding away from other Parks Department programs.
Through a successful Request for Proposals (RFP) process, Faegre Baker Daniels Consulting principal Skip Stitt, then the City’s Director of Enterprise Development, helped lead the City’s efforts to improve service, increase the number of rounds played, better protect the City’s assets and eliminate the financial cross subsidy for golf. The City’s Golf Course Partnership increased customer satisfaction and generated new revenue.